Refund policy

Non-Faulty Products

If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within 14 days of purchase if the soaps, lotion bars, bath tea and bath salts is in the original condition and packaging. Original condition means that there are no scratches, marks or damaged/broken on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Please note that unless a manufacturing defect is present, I cannot accept returns of soaps, lotion bars, bath tea and bath salts that have been used as due to contamination. I am unable to offer refunds or exchange on used items.

 

Sale items (if applicable) only regular priced items may be refunded

To initiate a return, please send an email to with a list of the items that you want to return and the reason you are not satisfied with the product. Detailed instructions for the return will be provided with 48 hours.

 

You must pay the return postal cost. I recommend using a "signed for" service to guarantee proof of delivery back into my workshop. I will not refund any items lost in the post or not delivered in to me.

 

Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.

 

Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.

 

Products purchased as a set can only be returned as a complete set, not as individual items.

Products given as a gift can only be returned by the original purchaser.

Faulty Products

Exchanges (if applicable) I only replace items if they are defective or damaged, therefore if you  need to exchange it for the same item.

 

I take every precaution to ensure your soaps, lotion bars, bath tea and bath salts arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send me an email at with the following:
• Photos of the packaging and soaps, lotion bars, bath tea and bath salts.
• Order number.